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Version 2.2 · Last Updated September 9, 2026

TERMS OF SALE — PHYSICAL GOODS

The terms that apply to every order of film, tools and supplies placed with HAUT Protection Film Inc. Published in full, exactly as approved — this page is the document, not a summary of it.

Version
2.2
Last Updated
September 9, 2026
Published at
haut-usa.com/terms-of-sale

HAUT Protection Film Inc.
361 S State Rt 17, Hackensack, NJ 07601
Version 2.2 — Last Updated: September 9, 2026

PLEASE READ THESE TERMS OF SALE CAREFULLY. BY PLACING AN ORDER FOR PHYSICAL GOODS WITH HAUT PROTECTION FILM INC., YOU AGREE TO BE BOUND BY THESE TERMS.

These Terms of Sale ("Terms") govern all sales of physical paint protection film (PPF), window tint film, and related physical goods ("Goods") by HAUT Protection Film Inc., a New Jersey corporation ("Seller", "we", "us"), to the business entity or sole proprietor you represent ("Buyer", "you"). Seller also acts as the authorized reseller and billing agent for software licensed by HAUT software LLC; your use of that software is governed separately by the HAUT Terms of Service and EULA (the "EULA"). In the event of a conflict, the order of precedence stated in Section 3 of the EULA applies: order/checkout terms, then the EULA, then these Terms (as to physical goods), then the Privacy Policy.

1. B2B Sales Only; Professional Buyer

All sales are strictly Business-to-Business, intended for commercial use by automotive film installation, detailing, and tint businesses. Goods are not offered for personal, family, or household use. By ordering, you represent that you are purchasing for business purposes and that you are, or employ, professional installers familiar with the storage, handling, cutting, and installation of automotive films.

2. Orders, Pricing & Payment

  • All orders are subject to acceptance by Seller and to Goods availability. Seller may reject or cancel any order prior to shipment, with a full refund of amounts paid for the cancelled order.
  • Prices are as stated at checkout and exclude shipping charges and taxes. Payment is due in full at the time of order and is processed by Seller through its payment processor (Stripe). Charges on your statement will appear under Seller's name.

3. Taxes & Resale Certificates

Prices exclude Sales Tax and similar taxes. You are responsible for all applicable taxes based on your jurisdiction unless, prior to billing, you provide and Seller accepts a valid resale or tax exemption certificate (e.g., New Jersey Form ST-3, a Streamlined Sales Tax Certificate of Exemption, or the equivalent form accepted in your state). You are responsible for the accuracy and validity of any certificate you provide and agree to indemnify Seller for taxes, penalties, and interest arising from an invalid certificate.

4. Shipping, Title & Risk of Loss

  • FOB Origin / Shipping Point. All Goods are shipped FOB Seller's facility. Title to the Goods and all risk of loss or damage pass to Buyer at the moment the Goods are tendered to the carrier (UPS, FedEx, DHL, or other carrier selected at checkout).
  • Any claims for loss or damage in transit must be filed by Buyer directly with the carrier. Seller will reasonably cooperate by providing shipment documentation.
  • Shipping dates are estimates only. Seller is not liable for carrier delays.

5. Inspection; Visible Defect Claims

  • Buyer must inspect all Goods promptly upon receipt, including unrolling a sufficient portion of each roll to check for visible defects.
  • Claims for Visible Defects — defects discoverable on reasonable inspection of the roll, such as visible manufacturing defects, contamination, gouges, or an incorrect product shipped — must be submitted to Seller within seven (7) business days of delivery, with the order number and photographs of the defect and the roll label. Visible Defect claims submitted after this window are waived.
  • Cutting or applying film from a roll constitutes acceptance of that roll as to Visible Defects. Cut, partially used, or applied film is not eligible for return, exchange, or refund on the basis of a Visible Defect.

6. Latent Defect Claims

  • A "Latent Defect" is a manufacturing defect in the film itself that is not discoverable on reasonable inspection of the roll and manifests only upon or after cutting or installation (for example, adhesive failure or delamination attributable to manufacture, not to installation or handling).
  • Storage & Shelf Life. Buyer must store the Goods in accordance with the film manufacturer's storage specifications and use them within the manufacturer's stated shelf life (as set out in the manufacturer's technical data sheet accompanying or referenced for the product). Changes in film properties attributable to storage outside those specifications, or to use beyond the manufacturer's stated shelf life, are not defects and are excluded from any remedy.
  • Latent Defect claims must be submitted within seven (7) days after installation of the affected film, and in no event later than six (6) months after the date of delivery, with the order number, photographs, a description of the conditions of storage and installation, and — upon Seller's request — a sample of the affected film. This six-month contractual claim window reflects that Seller cannot verify Buyer's storage, handling, and installation conditions over longer periods; claims outside these windows are waived. Upon discovering a suspected Latent Defect, Buyer must stop using the affected roll; continued cutting after discovery waives claims as to the film cut thereafter.
  • Seller may reasonably investigate, including by referring the claim and samples to the film manufacturer or an independent laboratory. If such analysis indicates that the condition is attributable to storage, handling, or installation factors rather than a manufacturing defect, the claim will be denied. Each roll is traceable by its lot/batch number; claims must reference the lot number on the roll label.
  • Exclusive Remedy. For any valid defect claim (Visible or Latent), Seller's sole obligation and Buyer's exclusive remedy is, at Seller's election, replacement of the affected roll (or its unusable remainder) or refund of the price paid for it. Seller shall in no event be liable for installation or removal labor, film waste beyond the affected roll, vehicle damage, or Buyer's obligations to its own customers.

7. Claim Classification; Exclusions

The following are not defects and are excluded from any warranty or remedy under these Terms:

  • Operator / Installation Error: selection of an incorrect vehicle make, model, year, or trim configuration in the software catalog; manual modification of pattern vectors before cutting; plotter miscalibration or cutting errors; stretching, overheating, improper surface preparation, or contamination during installation; or failure to verify pattern dimensions against the actual vehicle before cutting (as required by the EULA). Pre-cut patterns are digital templates; responsibility for verifying their fit and for the entire installation process rests with Buyer.
  • Improper Storage or Handling: exposure to temperatures, humidity, sunlight, or chemicals outside the film manufacturer's storage specifications, use beyond the manufacturer's stated shelf life (Section 6), or damage after risk of loss passed to Buyer.
  • Normal Product Characteristics: minor optical texture (e.g., slight orange peel), initial haze or moisture during cure, and other characteristics inherent to the film type, as described by the manufacturer.
  • Third-Party Claims: claims by Buyer's customers or vehicle owners, which are Buyer's sole responsibility.

8. Returns of Non-Defective Goods

  • Unopened, uncut rolls in original packaging may be returned only with Seller's prior written authorization (RMA), requested within fourteen (14) days of delivery.
  • Authorized returns of non-defective Goods are subject to a fifteen percent (15%) restocking fee, and Buyer bears return shipping costs and risk of loss until the Goods are received by Seller in resalable condition.
  • Refunds are issued to the original payment method after inspection of the returned Goods.

9. Software Credits Tied to Film Purchases (IMPORTANT)

If your purchase of Goods included bundled cutting credits for the HAUT software licensed by HAUT software LLC:

  • Upon any return with refund of the Goods (defective or non-defective), all software credits granted for that purchase are immediately and automatically revoked, including any portion already reflected in your account balance. If revoked credits have already been used for cutting, Seller may deduct the value of the used credits from any refund due.
  • Upon replacement of a defective roll (no refund), unexpired and unused credits associated with the original purchase carry over to the replacement roll with their original expiration date; they are not re-issued or extended.
  • Bundled credits expire sixty (60) days after the film purchase date, as disclosed at checkout and stated in the EULA. The 60-day validity is a technical anti-scraping and security measure designed to prevent mass pattern downloading without corresponding installation work; a typical active shop consumes bundled credits within approximately thirty (30) days. Support may, at its sole discretion, extend credit validity for good-faith customers upon request, as set out in the EULA. The EULA governs all use of the software.

10. Limited Warranty & Disclaimer

  • Seller warrants only that the Goods, at the time of delivery, are free from manufacturing defects in material, subject to the claim windows and exclusions in Sections 5–7. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL OTHER WARRANTIES TO BUYER, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
  • HAUT Consumer Limited Warranty. Separately from these B2B Terms, Seller extends the HAUT 10-Year Limited Warranty directly to owners of vehicles on which qualifying HAUT film is installed by a HAUT-certified shop, on the terms published at https://haut-usa.com/warranty. That Limited Warranty runs to the vehicle owner, not to Buyer, and does not expand Seller's obligations to Buyer under these Terms; nothing in these Terms limits the rights it grants to vehicle owners.
  • Film Freshness Obligation (IMPORTANT). The Consumer Limited Warranty covers only film installed within twelve (12) months of Buyer's purchase of the roll, within the film's stated shelf life, and stored per HAUT's storage specifications. Buyer must rotate stock accordingly (first-in, first-out) and must not install film outside these windows on customer vehicles. Compliance is verified against Seller's sales records for Buyer's account; Buyer should retain simple installation records (order reference or roll lot number per job) sufficient to identify which purchase a given installation came from. Installations from film outside the freshness window are not covered by the Consumer Limited Warranty, and Buyer assumes sole responsibility for, and shall indemnify Seller against, any resulting customer claims.
  • Seller makes no warranty regarding installation results. SELLER EXPRESSLY DISCLAIMS ALL LIABILITY TO BUYER FOR INSTALLATION AND REMOVAL LABOR COSTS, FILM WASTE, IMPROPER INSTALLATION, AND ANY DAMAGE TO VEHICLE PAINT, CLEAR COAT, GLASS, OR TRIM.
  • No advice, marketing material, or statement by Seller, HAUT software LLC, or their personnel creates any warranty to Buyer not expressly stated in these Terms or, as to vehicle owners, in the published Consumer Limited Warranty.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS AND LABOR COSTS). SELLER'S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY ORDER SHALL NOT EXCEED THE PRICE PAID BY BUYER FOR THE GOODS GIVING RISE TO THE CLAIM. These limitations do not apply to Buyer's payment and indemnification obligations, or to a party's fraud, willful misconduct, or gross negligence to the extent liability for such conduct cannot be limited under applicable law.

12. Chargebacks

If you believe a charge is erroneous or unauthorized, contact Seller at support@hautsoftware.com first; Seller will investigate and respond within ten (10) business days and correct any confirmed billing error. Nothing in this Section limits your right to dispute genuinely unauthorized transactions with your card issuer. Upon initiation of any chargeback or payment dispute, pending orders and associated software access are automatically frozen for the duration of the issuer's investigation, and Seller may present order, shipping, delivery, acceptance, and account records as evidence in the dispute. If the issuer or acquirer resolves the chargeback as unjustified ("friendly fraud"), Buyer agrees to compensate all administrative costs and acquirer/processor fees incurred in connection with the dispute; the business relationship may be terminated; and hardware and network identifiers associated with the account will be permanently banned.

13. Dispute Resolution & Class Action Waiver

  • Governing Law. These Terms and all orders are governed by the laws of the State of Delaware, without regard to conflict of law principles (and, where applicable to sales of goods, the Uniform Commercial Code as adopted in Delaware). The Federal Arbitration Act governs the interpretation and enforcement of this Section.
  • Binding Arbitration. Any dispute arising out of or relating to these Terms or any order shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in Delaware or via remote video conference — the same forum and rules as the EULA, so that related software and goods disputes may be heard together. Judgment on the award may be entered in any court of competent jurisdiction. This Section survives completion of any order and termination of the parties' relationship.
  • Fees & Prevailing Party. Each party initially bears its own costs and an equal share of AAA administrative fees; the arbitrator may award reasonable attorney's fees and costs to the prevailing party.
  • Equitable Relief. Either party may seek temporary or preliminary equitable relief in court in aid of arbitration.
  • Class Action Waiver. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14. General

  • Severability; No Waiver. If any provision is held unenforceable, it shall be enforced to the maximum extent permissible and the remainder stays in effect; failure to enforce is not a waiver.
  • Entire Agreement. These Terms, the order confirmation, and (with respect to software) the EULA and Privacy Policy constitute the entire agreement for the Goods and supersede prior understandings.
  • Assignment. Buyer may not assign orders or rights under these Terms without Seller's written consent. Seller may assign freely.
  • Force Majeure. Seller is not liable for failure or delay due to causes beyond its reasonable control.
  • Third-Party Beneficiary. HAUT software LLC is an intended third-party beneficiary of Sections 9, 12, and 13 and may enforce those provisions directly.
  • Notices. Notices to Seller: support@hautsoftware.com and/or HAUT Protection Film Inc., 361 S State Rt 17, Hackensack, NJ 07601.

15. Contact

HAUT Protection Film Inc.
361 S State Rt 17, Hackensack, NJ 07601
Email: support@hautsoftware.com